19:30 WELCOME COCKTAIL HOTEL NH EUROBUILDING • Only for speakers, press and accredited as sponsors • By invitation

 

​SPONSORED BY

 

 

 

 

 

 

09:00 - 09:30 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2015

 • José Llorca, President PORTS OF SPAIN

 • Marta Blanco, Director Tourspain

 • Mar de Miguel, General Manager of Tourism Madrid City Council

 • Virginia López, Managing Director Cruises News Media Group

 

09:30 - 09:35 Intro • Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE

 

09:35 - 09:50 Presentation: THE CRUISE INDUSTRY PRESENT AND FUTURE

 • Raphael Von Heereman, Secretary General CLIA Europe

 

09:50 - 11:15  Session 1: THE FUTURE OF THE CRUISE INDUSTRY IN EUROPE - MEDiterranean

 • Moderator: Mark Robinson, President IntercruiseS Shore Side & Port Services

 • Jorge Vilches, President and CEO PULLMANTUR GROUP

 • Francis Riley, Senior Vice President International Sales & Operations Norwegian Cruise Holding

 • Helen Caron, Managing Director Thomson Cruises

 • Carlos Torres de Navarra, Vice President Commercial Port Operations Carnival Cruise Line

 • Carla Salvadó, President Medcruise

 • Michael McCarthy, President Cruise Europe

 

11:15 - 11:30 Presentation: MERCY SHIPS. CRUISE - FOR - GOOD

 • Ricardo Menzies, President Mercy Ships Foundation

 

 

 

11:30 - 12:00 Coffee break

 

 

 

12:00 - 12:30 Interview: Virginia López, Managing Director CRUISES NEWS MEDIA GROUP

 • Neil Palomba, President Costa Cruises

 

12:30 - 12:45 Presentation: ECONOMIC IMPACT OF THE PORT CRUISE ACTIVITY IN BARCELONA

 • Jordi Suriñach, Professor of Econometrics University of Barcelona

 

12:45 - 13:00 Presentation: REVENUE MANAGEMENT IN CRUISE COMPANIES

 • Sonia Prieto, VP Customer Experience & General Manager Spain and Portugal PULLMANTUR GROUP

 

13:00 - 13:15 Presentation: LISTENING, ANALYSING AND TELLING HELPS DEVELOPING A CRUISE DESTINATION

 • José Luis Saavedra, Industrial Engineer EDEI CONSULTANTS

 

13:15 - 14:15 Session 2: REVENUE IN THE CRUISE INDUSTRY: Identifing revenue opportunities across the board

 • Moderator: Adam Sharp, Head of Port Ops & Guest Port Svcs N. Europe, Middle East & India RCCL, Celebrity, Azamara

 • Javier Marín, Itinerary Planning & Route Economics Director PULLMANTUR GROUP

 • Mike Hall, Head of Marketing Cruise & Maritime Voyages

 • Jacqui Nobile, Port & Shore Excursions Operations Manager Thomson Cruises

 • Claus Bødker, Director Cruise Baltic

 • Ceylan Erzi, Marketing Manager Global Ports Holding

 • Carlos Torres de Navarra, Vice President Commercial Port Operations Carnival Cruise Line

 

 

 

14:15 - 15:45 Lunch

 

 

 

15:45 - 16:00 Presentation: FUTURE CHALLENGES IN CRUISE OPERATIONS

 • Marcus Puttich, Head of Port Operations Tui Cruises

 

16:00 - 17:15 Session 3: FUTURE OF PORT OPERATION - CRUISE VESSELS

 • Moderator:  Alexander Napp, Managing Director PWL Port Services

 • Marcus Puttich, Head of Port Operations Tui Cruises

 • Francesc Grau, Operation Manager, CREUERS DEL PORT DE BARCELONA

 • James Langley, Marine Superintendent Saga Cruises

 • Jorge Nasarre, Head of Planning and Sustainability Port Authority of Balearic Islands

 • Serafín Blázquez, Port Agency Manager Mediterranean IntercruiseS ShoreSide & Port Services

 

 

 

17:15 - 17:45 Coffee break

 

 

 

17:45 - 19:00  Session 4: A chat with: Alessandro Carollo

 • Host: Alessandro Carollo, Manager Mediterranean Port Operations Royal Caribbean, Celebrity, Azamara

 • Ellen Rüdiger, Marketing Manager HAMBURG CRUISE CENTER E.V. - ATLANTIC ALLIANCE

 • Airam Díaz, Commercial Manager PORT AUTHORITY OF SANTA CRUZ DE TENERIFE - Cruises in the Atlantic Islands

 • Kate Bonner, Commercial Director PORT OF CADIZ - ANDALUCIAN PORTS

 

19.00 End of day one

 

21:00 Party and dinner. Only for speakers, press and accredited as sponsors • By invitation

 Venue: Real Café - Santiago Bernabeu Stadium

 

 

 

 

 

 

 

 

 

 

09:00 - 09:05 Intro • Luis de Carvalho

 

09:05 - 09:25 Presentation: RIVER CRUISING, A DIFFERENT CONCEPT

 • Helge Grammerstorf, Managing Director IG RIVER CRUISE

 • Tomás Fernández, Commercial Director CROISIEUROPE SPAIN

 

09:25 - 09:50 Presentation: THE IMPORTANCE OF A STRONG TRAVEL AGENT COMMUNITY

 • Andy Harmer, Director CLIA UK & IRELAND

 

09:50 - 10:10 Presentation: ASSISTANCE 4 CRUISE INDUSTRY

 • Laurence Maurice, Director of the Southern Europe and Middle East region and CEO ALLIANZ GLOBAL ASSISTANCE SPAIN

 

10:10 - 11:30 Session 1: SPANISH OUTBOUND MARKET. SELLING CRUISE VACATIONS TO THE SPANISH MARKET

 • Moderator:  Virginia López, Managing Director Cruises News Media Group

 • Fernando Pacheco, Commercial Director MSC CRUCEROS

 • Lluis Grau, Director Desarrollo Area Cruceros B THE TRAVEL BRAND

 • Sonia Prieto, VP Customer Experience & General Manager Spain and Portugal PULLMANTUR GROUP

 • José Antonio Hermoso, General Manager MUNDOMAR CRUCEROS - PRINCESS CRUISES. CUNARD LINE

 • Tomás Fernández, Commercial Director CROISIEUROPE SPAIN

 

 

 

11:30 - 12:00 Coffee break

 

 

 

12:00 - 12:15 Presentation: CRUISE TOURISM VS TOURISM

 • Maribel Rodríguez, Country Manager World Travel and Tourism Council

 

12:15 - 13:45 Session 2: CREATING A NEW CRUISE DESTINATION

 • Moderator: Bo Larsen, VP Port Engagement & European Executive Partner Members CLIA (Cruise Lines International Association)

 • Claire Riches, Managing Director Travel Waves

 • Jacqui Nobile, Port & Shore Excursions Operations Manager Thomson Cruises

 • Javier Marín, Itinerary Planning & Route Economics Director PULLMANTUR GROUP

 • Raul Barraso, Commercial Officer PORT OF HUELVA

 • José Sennacheribo, Tourism Operations Director BC Agency

 

13:45 Closing: • Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE

 • Virginia López, Managing Director CRUISES NEWS MEDIA GROUP

 

14:00 End

18th NOVEMBER • 09.00 - 19.00 Hrs.

19th NOVEMBER • 09.30 - 14.00 Hrs.