19:30 WELCOME COCKTAIL HOTEL NH EUROBUILDING • Only for speakers, press and accredited as sponsors • By invitation

 

​ Sponsored by

 

 

 

 

 

 

09:00 - 09:30 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2015

  • José Llorca,  President PORTS OF SPAIN

  • Marta Blanco, Director Tourspain

  • Mar de Miguel, General Manager of Tourism Madrid City Council

  • Virginia López, Managing director CRUISES NEWS MEDIA GROUP

 

09:30 - 09:35 intro • Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE

 

09:35 - 09:50 Presentation: THE CRUISE INDUSTRY PRESENT AND FUTURE

  • Raphael Von Heereman, Secretary General Clia Europe

 

09:50 - 11:15  Session 1: THE FUTURE OF THE CRUISE INDUSTRY IN EUROPE - MEDITERRANEAN

  • Moderator: Mark Robinson, President INTERCRUISES SHORE SIDE & PORT SERVICES

  • Jorge Vilches, President and CEO pulLMaNTuR GROup

  • Francis Riley, Senior Vice President International Sales & Operations Norwegian Cruise Holding

  • Helen Caron, Managing director thomson Cruises

  • Carlos Torres de Navarra, Vice president Commercial Port Operations Carnival Cruise line

  • Carla Salvadó, President Medcruise

  • Michael McCarthy, President Cruise Europe

 

11:15 - 11:30 Presentation: MERCY SHIPS. CRUISE - FOR - GOOD

  • Ricardo Menzies, President Mercy ships Foundation

 

 

 

11:30 - 12:00 Coffee break

 

 

 

12:00 - 12:30 Interview: Virginia López, Managing Director CRUISES NEWS MEDIA GROUP

  • Neil Palomba, President Costa Cruises

 

12:30 - 12:45 Presentation: ECONOMIC IMPACT OF THE PORT CRUISE ACTIVITY IN BARCELONA

  • Jordi Suriñach, Professor of Econometrics University of Barcelona

 

12:45 - 13:00 Presentation: REVENUE MANAGEMENT IN CRUISE COMPANIES

  • Sonia Prieto, Vp Customer Experience & General Manager Spain and Portugal pulLMaNTuR GROup

 

13:00 - 13:15 Presentation: LISTENING, ANALYSING AND TELLING HELPS DEVELOPING A CRUISE DESTINATION

  • José Luis Saavedra, Industrial Engineer EDEI Consultants

 

13:15 - 14:15 Session 2: REVENUE IN THE CRUISE INDUSTRY: IDENTIFING REVENUE OPPORTUNITIES ACROSS THE BOARD

  • Moderator: Adam Sharp, Head of Port Ops & Guest Port SVCS N. Europe, Middle East & India RCCL, Celebrity

  • Javier Marín, Itinerary Planning & Route Economics Director PULLMANTUR GROUP

  • Mike Hall, Head of Marketing Cruise & Maritime Voyages

  • Jacqui Nobile, Port & Shore Excursions Operations Manager thomson Cruises

  • Claus Bødker, Director Cruise baltic

  • Ceylan Erzi, Marketing Manager Global ports Holding

  • Carlos Torres de Navarra, Vice president Commercial port Operations Carnival Cruise line

 

 

 

14:15 - 15:45 Lunch

 

 

 

15:45 - 16:00 Presentation: FUTURE CHALLENGES IN CRUISE OPERATIONS

  • Marcus Puttich, Head of Port Operations Tui Cruises

 

16:00 - 17:15 Session 3: FUTURE OF PORT OPERATION - CRUISE VESSELS

  • Moderator:   Alexander Napp, Managing director pWL port services

  • Marcus puttich, Head of port Operations Tui Cruises

  • Francesc Grau, Operation Manager, CREUERS DEL PORT DE BARCELONA

  • James Langley, Marine superintendent saga Cruises

  • Jorge Nasarre, Head of Planning and Sustainability port authority of balearic islands

  • Serafín Blázquez, Port Agency Manager Mediterranean intercruises shoreside & port services

 

 

 

17:15 - 17:45 Coffee break

 

 

 

17:45 - 19:00  Session 4: a chat with: Alessandro Carollo

  • Host: Alessandro Carollo, Manager Mediterranean port Operations Royal Caribbean, Celebrity, azamara

  • Ellen Rüdiger, marketing Manager HAMBURG CRUISE CENTER E.V. - ATLANTIC ALLIANCE

  • Airam Díaz, Commercial Manager pOrt authORiTY OF s. C.  DE TENERiFE - Cruises atlantic islands

  • Kate Bonner, Commercial director PORT OF CADIZ - ANDALUCIAN PORTS

 

19.00 End of day one

 

21:00 party and dinner . Only for speakers, press and accredited as sponsors • By invitation

 Venue: Real Café - Santiago Bernabeu Stadium

 

 

 

 

 

 

 

 

 

 

09:00 - 09:05 Intro • Luis de Carvalho

 

09:05 - 09:25 Presentation: RIVER CRUISING, A DIFFERENT CONCEPT

  • Helge Grammerstorf, Managing Director IG RIVER CRUISE

  • Tomás Fernández, Commercial Director CROISIEUROPE SPAIN

 

09:25 - 09:50 Presentation: THE IMPORTANCE OF A STRONG TRAVEL AGENT COMMUNITY

  • Andy Harmer, Director CLIA UK & IRELAND

 

09:50 - 10:10 Presentation: ASSISTANCE 4 CRUISE INDUSTRY

  • Laurence Maurice, Director Southern Europe and Middle East region - CEO ALLIANZ GLOBAL ASSISTANCE SPAIN

 

10:10 - 11:30 Session 1: SPANISH OUTBOUND MARKET. SELLING CRUISE VACATIONS TO THE SPANISH MARKET

  • Moderator:   Virginia López, Managing director Cruises News Media Group

  • Fernando Pacheco, Commercial director MsC CRuCEROs

  • Lluis Grau, Director Desarrollo Area Cruceros B THE TRAVEL BRAND

  • Sonia Prieto, Vp Customer Experience & General Manager Spain and Portugal pulLMaNTuR GROup

  • José Antonio Hermoso, General Manager MUNDOMAR CRUCEROS - PRINCESS CRUISES. CUNARD LINE

  • Tomás Fernández, Commercial director CROISIEUROPE SPAIN

 

 

 

11:30 - 12:00 Coffee break

 

 

 

12:00 - 12:15 Presentation: CRUISE TOURISM VS TOURISM

  • Maribel Rodríguez, Country Manager World travel and Tourism Council

 

12:15 - 13:45 Session 2: CREATING A NEW CRUISE DESTINATION

  • Moderator: Bo Larsen, Vp Port Engagement & European Executive Partner Members CLIA  

  • Claire Riches, Managing Director travel Waves

  • Jacqui Nobile, Port & Shore Excursions Operations Manager thomson Cruises

  • Javier Marín, Itinerary Planning & Route Economics Director PULLMANTUR GOUP

  • Raul Barraso, Commercial Officer PORT OF HUELVA

  • José Sennacheribo, Tourism Operations Director bC agency

 

13:45 Closing: • Luis de Carvalho, BERMELLO AJAMIL & PARTNERS EUROPE

  • Virginia López, Managing Director CRUISES NEWS MEDIA GROUP

 

14:00 End

18th November • 09.00 - 19.00 hrs.

19th November • 09.30 - 14.00 hrs.