19:30 WELCOME COCKTAIL HOTEL NH EUROBUILDING • Only for speakers, press and accredited as sponsors • by invitation

 

​spONsORED bY

 

 

 

 

 

 

 

 

09:00 - 09:30 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2015

09:00 - 09:30 iNauGuRaTiON OF thE iNTERNaTiONaL CRuisE suMMiT 2015

 • José Llorca, President PORTS OF SPAIN

 • Marta blanco, director Tourspain

 • Mar de Miguel, General Manager of Tourism Madrid City Council

 • Virginia López, Managing director Cruises News Media Group

 

09:30 - 09:35 intro • Luis de Carvalho, CEO bERMELLO aJaMiL & partNERs EuROpE

 

09:35 - 09:50 presentation: thE CRuisE iNDustrY presENT aND FuTuRE

 • Raphael Von Heereman, secretary General Clia Europe

 

09:50 - 11:15  session 1: thE FuTuRE OF thE CRuisE iNDustrY iN EuROpE - MEDiterranean

 • Moderator: mark Robinson, president intercruises shore side & port services

 • Jorge Vilches, president and CEO pulLMaNTuR GROup

 • Francis Riley, senior Vice president international sales & Operations Norwegian Cruise Holding

 • Helen Caron, Managing director thomson Cruises

 • Carlos Torres de navarra, Vice president Commercial port Operations Carnival Cruise line

 • Carla Salvadó, president Medcruise

 • Michael McCarthy, president Cruise Europe

 

11:15 - 11:30 presentation: MERCY sHips. CRuisE - FOR - GOOD

 • Ricardo Menzies, president Mercy ships Foundation

 

 

 

11:30 - 12:00 Coffee break

 

 

 

12:00 - 12:30 interview: Virginia López, Managing director CRuisEs NEWs MEDia GROup

 • Neil palomba, president Costa Cruises

 

12:30 - 12:45 presentation: ECONOMiC iMpaCT OF thE pOrt CRuisE aCTiViTY iN baRCELONa

 • Jordi suriñach, professor of Econometrics university of barcelona

 

12:45 - 13:00 presentation: REVENuE MaNaGemENT iN CRuisE COMpaNiEs

 • sonia prieto, Vp Customer Experience & General Manager spain and portugal pulLMaNTuR GROup

 

13:00 - 13:15 presentation: lisTENiNG, aNaLYsiNG aND TELliNG HELps DEVELOpiNG a CRuisE DEsTiNaTiON

 • José Luis saavedra, industrial Engineer EDEi CONsulTaNTs

 

13:15 - 14:15 session 2: REVENuE iN thE CRuisE iNDustrY: identifing revenue opportunities across the board

 • Moderator: adam sharp, head of port Ops & Guest port svcs N. Europe, Middle East & india RCCL, Celebrity, azamara

 • Javier Marín, itinerary planning & Route Economics director pulLMaNTuR GROup

 • Mike Hall, head of marketing Cruise & Maritime Voyages

 • Jacqui Nobile, port & shore Excursions Operations Manager thomson Cruises

 • Claus bødker, director Cruise baltic

 • Ceylan Erzi, marketing Manager Global ports Holding

 • Carlos Torres de navarra, Vice president Commercial port Operations Carnival Cruise line

 

 

 

14:15 - 15:45 Lunch

 

 

 

15:45 - 16:00 presentation: FuTuRE CHaLLENGEs iN CRuisE OpERaTiONs

 • Marcus puttich, head of port Operations Tui Cruises

 

16:00 - 17:15 session 3: FuTuRE OF pOrt OpERaTiON - CRuisE VEssELs

 • Moderator:  alexander Napp, Managing director pWL port services

 • Marcus puttich, head of port Operations Tui Cruises

 • Francesc Grau, Operation Manager, CREuERs del pOrt DE baRCELONa

 • James Langley, Marine superintendent saga Cruises

 • Jorge Nasarre, head of planning and sustainability port authority of balearic islands

 • serafín blázquez, port agency Manager Mediterranean intercruises shoreside & port services

 

 

 

17:15 - 17:45 Coffee break

 

 

 

17:45 - 19:00  session 4: a chat with: alessandro Carollo

 • Host: alessandro Carollo, Manager Mediterranean port Operations Royal Caribbean, Celebrity, azamara

 • Ellen Rüdiger, marketing Manager HaMbuRG CRuisE center E.V. - aTLaNTiC aLliaNCE

 • airam Díaz, Commercial Manager pOrt authORiTY OF saNTa CRuZ DE TENERiFE - Cruises in the atlantic islands

 • Kate bonner, Commercial director pOrt OF CaDiZ - aNDaLuCiaN pOrts

 

19.00 End of day one

 

21:00 party and dinner. Only for speakers, press and accredited as sponsors • by invitation

 Venue: Real Café - santiago bernabeu stadium

 

 

 

 

 

 

 

 

 

 

09:00 - 09:05 intro • Luis de Carvalho

 

09:05 - 09:25 presentation: RiVER CRuisiNG, a DiFFERENT CONCEpT

 • Helge Grammerstorf, Managing director iG RiVER CRuisE

 • Tomás Fernández, Commercial director CROisiEuROpE spaiN

 

09:25 - 09:50 presentation: thE iMpOrtaNCE OF a strong traVEL aGENT COMMuNiTY

 • andy Harmer, director Clia uK & iRELaND

 

09:50 - 10:10 presentation: assisTaNCE 4 CRuisE iNDustrY

 • Laurence Maurice, director of the southern Europe and Middle East region and CEO aLliaNZ GLObaL assisTaNCE spaiN

 

10:10 - 11:30 session 1: spanisH OuTbOuND markET. sELliNG CRuisE VaCaTiONs TO thE spanisH markET

 • Moderator:  Virginia López, Managing director Cruises News Media Group

 • Fernando pacheco, Commercial director MsC CRuCEROs

 • Lluis Grau, director Desarrollo area Cruceros b thE traVEL braND

 • sonia prieto, Vp Customer Experience & General Manager spain and portugal pulLMaNTuR GROup

 • José antonio Hermoso, General Manager MuNDOMaR CRuCEROs - pRiNCEss CRuisEs. CuNaRD liNE

 • Tomás Fernández, Commercial director CROisiEuROpE spaiN

 

 

 

11:30 - 12:00 Coffee break

 

 

 

12:00 - 12:15 presentation: CRuisE TOuRisM Vs TOuRisM

 • Maribel Rodríguez, Country Manager World travel and Tourism Council

 

12:15 - 13:45 session 2: CREaTiNG a NEW CRuisE DEsTiNaTiON

 • Moderator: bo Larsen, Vp port Engagement & European Executive partner Members Clia (Cruise lines international association)

 • Claire Riches, Managing director travel Waves

 • Jacqui Nobile, port & shore Excursions Operations Manager thomson Cruises

 • Javier Marín, itinerary planning & Route Economics director pulLMaNTuR GROup

 • Raul barraso, Commercial Officer pOrt OF HuELVa

 • José sennacheribo, Tourism Operations director bC agency

 

13:45 Closing: • Luis de Carvalho, CEO bERMELLO aJaMiL & partNERs EuROpE

 • Virginia López, Managing director CRuisEs NEWs MEDia GROup

 

14:00 End