ICS 2016 | Madrid, 22nd & 23rd November
|
Sponsorship
Registration
& fees
Venue
& hotels
Programme
Speakers
Conference and social programme
This programme may be subject to alterations and additions
21st November
• 18:45 WELCOME COCKTAIL SPONSORED BY 
Only for speakers, press and accredited as sponsors • By invitation
Lobby - Hotel NH Eurobuilding Collection
*Coaches for the CLIA Europe Annual Dinner will be departing at 19.45 from NH Eurobuilding Hotel.
22nd November
• 08.00 - 8.50 Registration
• 09.00 - 9.30 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2016
• José Llorca Ortega, President SPANISH STATE PORTS AGENCY
• Marta Blanco Quesada, Managing Director TURESPAÑA - SPANISH TOURIST BOARD
• Anunciada Fernández de Cordova, Director of Culture and Tourism - REGIONAL GOVERNMENT OF MADRID
• Sabine Schwanz, Director of Tourism Promotion MADRID DESTINO - MADRID CITY COUNCIL
• Virginia Lopez Valiente, CEO CRUISES NEWS MEDIA GROUP
• 09.30 - 09.35 INTRO
• Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE
• 09.35 - 09.50 KEYNOTE SPEECH
• Pierfrancesco Vago, Chairman CLIA Europe - Executive Chairman MSC CRUISES
• 09.50 - 11.15 Session 1: ONWARDS & UPWARDS - WHAT’S NEXT FOR THE CRUISE INDUSTRY?
• Moderator: Mark Robinson, President INTERCRUISES SHORESIDE & PORT SERVICES
• Kerry Anastassiadis, CEO CELESTYAL CRUISES
• Chris Coates, Commercial Director CRUISE & MARITIME VOYAGES
• Richard Vogel, President & CEO GRUPO PULLMANTUR
• Massimo Brancaleoni, Senior VP Global Sales COSTA CROCIERE
• Ian McQuade, General Manager PORTLAND HARBOUR AUTHORITY - Member of ATLANTIC ALLIANCE
• John Portelli, General Manager ROMA CRUISE TERMINAL
• 11.15 - 11.30 Presentation 1: BREXIT IN THE EUROPEAN TOURISM SCENE
• Maribel Rodríguez, Country Director Spain, Portugal & LATAM WORLD TRAVEL & TOURISM COUNCIL
• 11.30 - 12.00 Coffee break SPONSORED BY 
• 12.00 - 12:30 INTERVIEW - GUEST OF HONOUR
• Richard Vogel, President & CEO GRUPO PULLMANTUR
• 12.30 - 12.45 Presentation 2: THE EVOLUTION OF CRYSTAL CRUISES
• Helen Panagos, VP Marketing and Sales Crystal Yachts, Residences and Crystal Air Cruise Destination
Experiences CRYSTAL CRUISES
• 12.45 - 14.00 Session 2: THE ROLE OF MARKETING & SALES IN THE ITINERARY DEPLOYMENT PROCESS
• Moderator: David Selby, Managing Director TRAVELYIELDS CONSULTING
• Mario Zanetti, Senior Vice President Revenue Management, Costa Europe and Costa Asia COSTA CROCIERE
• Michael Pawlus, Director of Strategic Itinerary & Destination Planning AZAMARA CLUB CRUISES
• Helen Panagos, VP Marketing and Sales Crystal Yachts, Residences and Crystal Air Cruise Destination
Experiences CRYSTAL CRUISES
• Javier Marín Martinón, Itinerary Planning & Route Economics Director PULLMANTUR GROUP
• Jacqui Nobile, Port & Shore Excursions Operations manager TUI TRAVEL PLC
• 14.00 -15.30 Lunch 
SPONSORED BY
• 15.30 - 15.45 Presentation 3: THE FUTURE OF LAND PROGRAMS
• Clare Ward, Senior Commercial Planning Manager FRED OLSEN CRUISE LINES
• 15.45 - 17.00 Session 3: THE FUTURE OF LAND PROGRAMS
• Moderator: Niamh McCarthy, Managing Director EXCURSIONS IRELAND
• Huguette Lubrano, Excursion and land programmes Manager STAR CLIPPERS
• Clare Ward, Senior Commercial Planning Manager FRED OLSEN CRUISE LINES
• Mario Sennacheribbo, CEO BC AGENCY
• Shirley Henderson, Manager Shore Excursions CARNIVAL UK
• Virginia Quintairos, Regional Director Mediterranean INTERCRUISES SHORESIDE & PORT SERVICES
• 17.00 - 17.15 Presentation 4: SUPPLY CHAIN - LOGISTIC AND PROCUREMENT IN CRUISE COMPANIES
• Giorgio Zagami, CPO, Head of Corporate Procurement & Logistics MSC CRUISES GROUP
• 17.15 - 17.45 Coffee break SPONSORED BY 
• 17.45 - 18.00 Presentation 5: NEW TRENDS IN PASSENGER LOGISTIC IN PORTS AND TERMINALS WORDLWIDE
• Jordi Floreta, Vice-President & Commercial Director ADELTE
• 18.00 - 19.00 Session 4: PORT DEVELOPMENT, LOGISTICS AND CRUISE OPERATIONS
• Moderator: Captain Michael McCarthy Chairman CRUISE EUROPE
• Jacqui Nobile, Port & Shore Excursions Operations manager TUI TRAVEL PLC
• Francesc Sánchez, General Manager PORT AUTHORITY OF VALENCIA
• Javier Rodríguez Sánchez, Port Ops, Guests & Travel Services Director PULLMANTUR GROUP
• Marcus Puttich, Head of Port Operations TUI CRUISES
• Carla Salvadó, Director of Cruise Marketing GLOBAL PORTS HOLDING
• Arnt Moller, COO Cruise & Ferries PORT OF COPENHAGUE
• 19.00 Closing
• 21.00 PARTY AND DINNER • Only for speakers, press and accredited as sponsors • By invitation
REAL CAFÉ - SANTIAGO BERNABEU STADIUM
SPONSORED BY 
23rd November
• 09.00 - 09.05 INTRO
• Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE
• 09.05 - 09.30 Presentation 6: CRUISE CREW & RECRUITMENT
• Nuno da Silva, Hotel Operations Manager PULLMANTUR CRUISES
• 09.30 - 9.45 Presentation 7: SHIP ORDER BOOK - IMPLICATIONS
• Alan Lam, Senior Editor CRUISE BUSINESS REVIEW
• 09.45 - 11.15 Session 5: WITH 70 SHIP ON THE WAY - HOW TO GET MORE PASSENGERS?
• Moderator: Emanuele Broccoli, Director of Cruise Operations GOWAII
• Juergen Stille, Director Business Development Continental Europe NORWEGIAN CRUISE LINE
• Kristijan Pavic, President MEDCRUISE
• Joan Balaguer, Director of Cruise Business LOGITRAVEL
• Emiliano González, General Manager MSC CRUCEROS
• Chris Coates, Commercial Director CRUISE AND MARITIME VOYAGES
• 11.15 - 11.45 Coffee break SPONSORED BY 
• 11.45 - 12.00 Presentation 8: PASSENGER’S TIME. WHO IS THE CRUISE PASSENGER
• Adam Coulter, UK Editor CRUISE CRITIC
• 12.00 - 12.15 Presentation 9: EXPANSION OF CRUISE DEPLOYMENT
• Federico Bartoli, Head of Itinerary Planning COSTA CROCIERE
• 12.15 - 13.45 Session 6: CRUISE INDUSTRY GROWTH - IMPACT IN THE MARKETS AND DESTINATIONS
• Moderator: Adam Coulter, UK Editor CRUISE CRITIC
• Kerry Anastassiadis, CEO CELESTYAL CRUISES
• Marcus Puttich, Head of Port Operations TUI CRUISES
• Captain Antonio F. Toledo, Marine Director - GMO PULLMANTUR GROUP
• Enrique López Veiga, President PORT OF VIGO AUTHORITY
• Josep Anton Rojas, Manager Tourism & City BARCELONA TURISME
• Federico Bartoli, Head of Itinerary Planning COSTA CROCIERE
• 13.45 Closing
• Luis de Carvalho, CEO BERMELLO AJAMIL & PARTNERS EUROPE
• Virginia Lopez Valiente, CEO CRUISES NEWS MEDIA GROUP
Issues addressed in the last five years:
• Challenges of the cruise industry
• Safety in the industry, review of procedures and safeguards to remain the safest tourist industry
• Itineraries, the map of new demand, review of pricing policy, industry profitability and on-board spending
• Creation of cruise destinations. Keys to greater competitiveness
• Relationship between Ports and Destinations. The role of each
• The offer from tourist destinations. What are Cruise Lines looking for?, passenger desires, What are destinations offering?
• Image of Spain as a destination for cruise ships: How does the industry really look, What do we need to improve?
• Segments of the industry on the rise: Premium and Luxury Cruises
• The Iberian Peninsula, a common focal point for the itineraries in the Mediterranean and the Atlantic
• Behavior of cruise passengers: how they take decisions
• Sale of the cruise product, the role of agencies and the growth of online
• Relationship between Cruise companies and distribution channels
• The industry and its relationship to Social Networks and 2.0.
• Cruise Terminals
• Logistics and procurement in a cruise line
• Economic impact of the cruise industry
• Marketing and Communications
• Crew recruitment
Executive Partner
of CLIA
The International Cruise Summit is a registered Brand and product of:
