Exclusive event for speakers, sponsors and media, by invitation
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12th NOVEMBER
08.00 - 08.45 RECEPTION AND BADGES
09.00 - 09.15 INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2024 Carolina Toledo Martínez de Galinsoga, Deputy General Director of Tourism Promotion COMUNIDAD DE MADRID Álvaro Rodriguez Dapena, President PUERTOS DEL ESTADO Virginia López Valiente, CEO CRUISES NEWS MEDIA GROUP
09.15 - 09.30 KEYNOTE SPEECH Kelly Craighead, President and CEO CRUISE LINES INTERNATIONAL ASSOCIATION (CLIA)
09.30 - 09.45 INTRO Nicky Guerrero, CONFERENCE DIRECTOR
09.45 - 10.30 Session 1: A CONVERSATION BETWEEN EXPERTS ON A FORWARD LOOKING INDUSTRY. A discussion on the vision of different stakeholders in the industry, from two of the largest Cruise Port Associations in Europe, an innovative Cruise Company with an iconic brand, to a world leader from Port Agencies and a specialist in Ports Management in the USA. These experts will talk about issues affecting the industry worldwide in the short and medium terms and indeed about the current season. Juan Trescastro, Vice President Itinerary Planning, Destinations and Government Relations VIRGIN VOYAGES Olga Piqueras, Port Operations Managing Director INTERCRUISES SHORESIDE & PORT SERVICES Theodora Riga, President of MEDCRUISE and Director of Strategic Communications at ThPA S.A. - PORT OF THESSALONIKI Simone Maraschi, Managing Director CRUISE GATE HAMBURG - Chair CRUISE EUROPE Jonathan Daniels, Executive Director MARYLAND PORT ADMINISTRATION
Session sponsored by
10.30 - 10.45 Presentation: ENTREPRENEURSHIP AND ARTIFICIAL INTELLIGENCE IN THE INDUSTRY Shannon McKee, President ACCESS CRUISE
10.45 - 11.00 Presentation: AROYA CRUISES - THE FIRST ARABIAN CRUISE LINE Jörg Rudolph, President AROYA CRUISES
11.45 - 12.00 Presentation: CHARTERING CRUISE SHIPS Is the chartering of ships an important and lucrative activity for the cruise companies? Let’s take a look at the commercial and operational side. Fernando Pacheco, General Manager Spain MSC CRUCEROS – EXPLORA JOURNEYS
12.00 - 12.15 Presentation: LES ROCHES - SILVERSEA As the cruise industry grows, the interest in the professions related to it also grows. Let’s take a closer look at the partnership between the prestigious Hospitality School, Les Roches and Silversea on their Postgraduate Diploma in Cruise Line Management. Roberto Bruzzone, Senior Vice President, Global Marine Operations SILVERSEA CRUISES Carlos Diez de La Lastra, CEO LES ROCHES
12.15 - 12.45 Presentation: THE RULES FOR TRAVELLING TO EUROPE ARE CHANGING - EES/ETIAS ARE HERE Alexandre Costa, Team Leader ETIAS DIVISION - FRONTEX
12.45 - 13.00 Presentation: THE HEALTH SUBJECT - DIALYSIS ON BOARD CRUISE SHIPS Dialysis patients can enjoy a cruise while they receive their treatment on board. Lisa Parnell, Director CRUISE DIALYSIS John Arque, Nursing Director CRUISE DIALYSIS
13.00 - 14.00 Session 2: THE EVOLVING WORK OF SELLING THE CRUISE PRODUCT New travellers from different demographic segments are embracing cruises. How they are sold undoubtedly has an impact on current growth trends. Let's analyse the causes of this growth, strategies, future perspectives, the role of travel agents and destinations in this growth. Moderator: Gabriele Bassi, Chief Editor CRUISING JOURNAL Matias Lira, SVP, Trade Sales Americas, UK & EMEA CRYSTAL CRUISES Gabriella Fonzo, Senior Director of Sales CEMEA REGENT Eithne Williamson, VP UK & Europe, PRINCESS CRUISES Giles Hawke, Vice President and Managing Director EMEA CELEBRITY CRUISES Kevin Bubolz, Vice President & Managing Director Continental Europe, Middle East & Africa NORWEGIAN CRUISE LINES Leonardo Massa, Vice President Southern Europe Cruise Division MSC GROUP
Session sponsored by
14.00 - 15.15 NETWORKING LUNCH
Sponsored by
15.15 - 15.35 Presentation: THE IMPORTANCE OF THE LGBTQ+ SEGMENT IN CRUISE TOURISM A session to learn the importance of the LGBTQ+ segment in the cruise sector and how to pursue a Queer Destinations Committed distinction. Oriol Pámies, Founder & Partner QUEER DESTINATIONS
15.35 - 15.50 Presentation: ENTERTAINMENT IN THE CRUISE INDUSTRY Susannah Daley, CEO THE PEEL ENTERTAINMENT GROUP
15.50 - 16.15 MASTER ICS - Our annual test of your knowledge of the industry Who will be crowned Master ICS 2024? Nicky Guerrero, CONFERENCE DIRECTOR
Sponsored by
16.15 - 16.30 Presentation: PONANT - A REMARKABLE SUSTAINABLE STRATEGY Swap2Zero project, Biofuel, Farwinds Wassim Daoud, Director of CSR and Sustainability PONANT
16.30 - 17.15 Session 3: ITINERARY PLANNING - A "SCIENCE" IN CONSTANT EVOLUTION Undoubtedly one of the most complex tasks in the industry, itinerary planning is increasingly challenging, as the industry grows and competition tightens. Moderator: Tine Oelmann, Special Project Coordinator CRUISE GATE HAMBURG Michael A. Braathen, Director Itinerary Planning, Port Operations and Land Programs MYSTIC CRUISES Jack Cochrane, Senior Manager, Itinerary and Destination Planning CARNIVAL UK - P&O CRUISES and CUNARD Jacqui Nobile, Senior Destination Services Operations Manager TUI - MARELLA CRUISES Daniel Caprile, VP Pricing and Revenue Management, Itinerary & Transportation COSTA CROCIERE Martin Lister, Head of Product Innovation FRED. OLSEN CRUISE LINE
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17.15 CLOSING OF THE FIRST DAY
20.00 Food & drinks party. Exclusive event for speakers, sponsors and media, by invitation
Sponsored by
13th NOVEMBER
09.00 - 09.15 INTRO Nicky Guerrero, CONFERENCE DIRECTOR
09.15 - 09.35 Presentation: INTRODUCING ALMA CRUCEROS Pedro Costa, Commercial Vice President ALMA CRUCEROS
09.35 - 09.55 Presentation: CRISIS MANAGEMENT How do Port Authorities cope in a crisis? Listen to Jonathan Daniels share his experiences. Jonathan Daniels, Executive Director MARYLAND PORT ADMINISTRATION
09.55 - 10.45 Session 4: PORT OPERATIONS, SERVICES AND INVESTMENTS This panel will explore the ever-changing demands on how much a port must invest in the cruise business. What are the evolving requirements for a marquee port, a turnaround port, a port of call, small/medium/big ports, terminals, bunkering supplies, OPS and other facilities? Moderator: Steven Young, Non - Executive Director POOLE HARBOUR and SOLENT STEVEDORES - Port Ops expert Fiona Noone, Marine Planning and Port Operations Manager MARELLA CRUISES Serafin Blazquez, Executive Director Operations CRUISE SAUDI James Langley, Operations Director SAGA CRUISES Kai Algar, Marine and Port Planning Manager FRED. OLSEN CRUISE LINES Lotfi Trabelsi, Director Port Services EMEA & Oceania ROYAL CARIBBEAN GROUP
Sponsored by
10.45 - 11.05 Presentation: VIRGIN VOYAGES. AWARD-WINNING CRUISING, REIMAGINED BY VIRGIN Matt Lebbern, Head of European Sales VIRGIN VOYAGES
11.05 - 11.20 Presentation: DISCOVER CRUISE DESTINATIONS IN ADVANCE Delivering exceptional destination experiences. Elevating every moment of the guest cruise journey. Jean Pierre (JP) Salazar, Founder and CEO INTELLIGENSEA
11.20 - 12.20 Session 5: CRUISE OVERNIGHTS - A GROWING TREND? Overnighting in port is a growing trend in premium companies. Can destinations encourage cruise companies to stay longer in port, creating overnight experiences? Is this the way forward in an ever-changing market? Moderator: Mark Robinson, General Manager BC GROUP Andrea Ferla, Manager Destination Experiences SILVERSEA CRUISES Juan Trescastro, Vice President, Itinerary Planning, Destinations and Government Relations VIRGIN VOYAGES Shannon McKee, President ACCESS CRUISE Virginia Quintairos, Business Development Director INTERCRUISES SHORESIDE & PORT SERVICES Patricia Bairrada, PR & Commercial Manager MADEIRA PORT and representative of CRUISE ATLANTIC ISLANDS Abby Crossley, Senior Manager Global Sourcing Shore Excursions CARNIVAL CORPORATION
