Summit programme 2012

24th October

19:30
RECEPTION BY COURTESY OF THE MADRID CITY COUNCIL FOR AUTHORITIES, SPEAKERS AND SPONSORS.
• Venue: Casa de la Villa Palace

25th October

09:30-10:00
OFFICIAL INAUGURATION OF THE INTERNATIONAL CRUISE SUMMIT 2012.
• Andrew Stuart, Executive VP, Global Sales & Passenger Services - NORWEGIAN CRUISE LINE - REPRESENTING ECC
• Ignacio Arrondo Perals, Director of Services and Competitiveness - SPANISH STATE PORTS - MINISTERY OF FOMENTO
• Cristina Recoder de Casso, General Director - SPANISH INSTITUTE OF TOURISM STUDIES - TURESPAÑA
• Javier Conde, Coordinator of Economic Affairs - MADRID CITY COUNCIL

10:00-10:30
Presentation: NEW CHALLENGES FOR THE CRUISE INDUSTRY. STATE OF THE INDUSTRY.
• Andrew Stuart, Executive VP, Global Sales & Passenger Services - NORWEGIAN CRUISE LINE - REPRESENTING ECC

10:30-11:00 • Coffee break

11:00-12:30
Panel 1: THE CRUISE INDUSTRY BEYOND 2012. NEW CHALLENGES.
• Moderator - Mark Robinson, Managing Director - INTERCRUISES SHORESIDE & PORT SERVICES
• Leornado Massa, Commercial Director South Europe and Country Manager Italy - MSC CROCIERE
• Alfredo Serrano, Managing Director - IBEROCRUCEROS
• Fraser Ellacott, Managing Director - THOMSON CRUISES & ISLAND CRUISES
• Francis Riley, VP & General Manager Intl. - NORWEGIAN CRUISE LINE
• Cecilia Abert, Sales & Marketing Director UK & Europe - REGENT SEVEN SEAS CRUISES
• Tom Wolber, Senior Vice President Operations (COO) - DISNEY CRUISE LINE

12:30-14:00
Panel 2: DEVELOPING THE IDEAL CRUISE DESTINATION - PORT & DESTINATION CONNECTIONS.
• Moderator - David Selby, Managing Director - TRAVELYIELDS LTD
• Tom Wolber, Senior Vice President Operations (COO) - DISNEY CRUISE LINE
• Kate O´Hara, Chair - CRUISEBRITAIN
• Nadine Palatz, Manager - ATLANTIC ALLIANCE
• Steven Young, Head of Port Operations and Services - CARNIVAL UK (P&O Cruises and Cunard Line)
• Eduardo López-Puertas, Land Operations Vice President - PULLMANTUR
• Stavros Hatzakos, President - MEDCRUISE

14:00 -15:30 • Lunch

15:30-17:00
Panel 3: HOW TO CREATE AN ATTRACTIVE CRUISE TOURIST OFFER?
• Moderator - Luis de Carvalho, CEO - CONSULT DC
• Mª Angels Marín, Operations Director - BC TOURS & SHIPPING
• Bo Nylandsted Larsen, Director - CRUISE BALTIC and CRUISE CONPENHAGEN NETWORK
• Jacqui Nobile, Port & Shore Excursion Operations Manager - THOMSON CRUISES & ISLAND CRUISES
• Emilio R. Freeman, Destinations & Land Discoveries - AZAMARA CLUB CRUISES
• Marco Frigoli, Regional Manager Mediterranean - INTERCRUISES SHORESIDE & PORT SERVICES
• Carolina B. Palazón, Councilor for Tourism and Environment - CARTAGENA CITY COUNCIL

17:00 -17:30 • Coffee break

17:30-19:00
Panel 4: PERCEPTIONS FROM ABROAD OF “DESTINATION SPAIN”. WHAT AND HOW TO IMPROVE.
• Moderator - Alan Lam, Journalist specialised in cruise and tourism - CRUISE BUSINESS REVIEW
• Paul Nuyens, Director Business Development Benelux, Spain & Portugal - SEADREAM YACHT CLUB
• Steven Young, Head of Port Operations and Services - CARNIVAL UK (P&O Cruises and Cunard Line)
• Simon Pickup, Sustainable Tourism Manager - ABTA LTD.
• Andrew Stuart, Executive Vice President, Global Sales & Passenger Services - NORWEGIAN CRUISE LINE
• Julio López Astor, Deputy General Director for Planning and International Network - TURESPAÑA

21:00:
HARD ROCK CAFE MADRID WILL OFFER THE COCKTAIL-DINNER FOR SPEAKERS AND SPONSORS.
• Venue: Hard Rock Cafe Madrid


26th October

09:00-9:30
Presentation: A GROWING CRUISE SEGMENT: PREMIUM - LUXURY.
• Emilio R. Freeman, Destinations & Land Discoveries - AZAMARA CLUB CRUISES

09:30-10:00
Presentation: MARKET AND DIVERSITY - NEW TRENDS IN SHIPBUILDING.
• Eero Mäkinen, SVP Marketing - STX FINLAND OY

10:00-10:30
Presentation: THE CRUISE INDUSTRY - FACING THE SAFETY CHALLENGE.
• Robert Ashdown, Director Technical, Environment & Operations - EUROPEAN CRUISE COUNCIL

10:30-11:30
Panel 5: SELLING THE LUXURY PRODUCT.
• Moderator - Félix González, Journalist - Cruise Specialist. Editor - INFOCRUCEROS.COM
• Juergen Stille, Director Sales Continental Europe - NORWEGIAN CRUISE LINE
• Leonardo Massa, Commercial Director South Europe and Country Manager Italy - MSC CROCIERE - YACHT CLUB
• Paul Nuyens, Director Business Development Benelux, Spain & Portugal - SEADREAM YATCHCLUB
• Cecilia Abert, Sales & Marketing Director UK & Europe - REGENT SEVEN SEAS CRUISES
• Agustín Quesada, Director - Mundomar - CUNARD LINE
• Silvia Semeria, Manager Sales France, Monaco, Spain & New Markets - SILVERSEA CRUISES

11:30-12:00 • Coffee break

12:00-12:30
Master Class: PASSENGER CARE IN CASE OF INCIDENTS/EMERGENCIES. THE ROLE OF PORTS, DESTINATIONS, CRUISE LINES AND SHIPPING AGENTS.
• Andrew Baldwin, Costumer Care & Communications Manager - CARNIVAL UK & CARNIVAL CRUISE LINE
• Raynel Gonzalez, Costumer Care Manager - CARNIVAL CRUISE LINE

12:30-14:00
Panel 6: HOW TO SELL THE CRUISE PRODUCT BETTER.
• Moderator - Eugenio de Quesada, President - GRUPO NEXO
• Emiliano González, Managing Director - MSC CRUCEROS
• Bernardo Echevarria, Managing Director - COSTA CRUCEROS
• Luis Grau, Deputy General Manger - IBEROCRUCEROS
• Belén Wangüemert, Managing Director - ROYAL CARIBBEAN - CELEBRITY CRUISES - AZAMARA CLUB CRUISES
• Sonia Prieto Marqués, VP & General Manager Sales, Marketing & Revenue - GRUPO PULLMANTUR
• Gabriel Subías Cano, CEO - BARCELO VIAJES
• Jesús Juárez López de Coca, Managing Director - HALCONVIAJES.COM - VIAJES ECUADOR